Terms of Service
Last updated: 8/19/2025
1. Acceptance of Terms
By accessing and using StartupGenie ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
StartupGenie is an AI-powered platform that provides startup idea generation, market analysis, and business insights. Our services include:
- AI-generated startup ideas based on your skills and interests
- Comprehensive market analysis and competitive research
- SWOT analysis and opportunity scoring
- Business model suggestions and go-to-market strategies
- Access to premium features through subscription tiers
3. User Accounts and Registration
To access certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
4. Subscription and Payment Terms
Our Service offers various subscription tiers with different features and pricing:
- Free Tier: Basic access with limited features
- Pro Tier: Enhanced features with 5 additional prompts
- Premium Tier: Advanced features with 10 additional prompts
- Ultimate Tier: Full access with all features
All payments are processed securely through Stripe. Subscriptions automatically renew unless cancelled. You may cancel your subscription at any time through your account settings.
⚠️ Important: Account Deletion Policy
Before deleting your account: If you believe you are eligible for a refund, you must contact our support team to request a refund BEFORE proceeding with account deletion. Once your account is deleted through Clerk's account deletion process, your user ID will change permanently, making it impossible to process refunds or recover any previous purchases, data, or subscription history.
5. Account Deletion and Data Loss
🚨 Critical: Permanent Data Loss
When you delete your account through Clerk's account deletion process, you will receive a new user ID upon account recreation. This means:
- All previous purchases become permanently unrefundable
- All generated ideas, preferences, and usage history are lost
- Previous subscription data cannot be recovered or transferred
- No refunds can be processed for the new account
Action Required: If you believe you are eligible for a refund, you MUST contact our support team BEFORE deleting your account. Refunds cannot be processed after account deletion.
Contact for Refunds: Email us at support@startupgenie.app or use our contact form to request a refund before account deletion.
6. Refund Policy
We offer a 30-day money-back guarantee for all paid subscriptions, subject to the following conditions:
- Refund requests must be submitted within 30 days of the initial purchase date
- Refunds are only available for accounts that have used 2 or fewer prompts during the 30-day period
- Once the 2-prompt threshold is exceeded, the refund guarantee becomes void
- Refund requests must be submitted through our customer support channels
- Processing time for approved refunds is typically 5-10 business days
This refund policy is designed to ensure customer satisfaction while preventing abuse of our service. We reserve the right to modify this policy with appropriate notice to users.
6. Acceptable Use Policy
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Upload or transmit malicious code or harmful content
- Attempt to gain unauthorized access to our systems
- Use the Service for commercial purposes without proper authorization
- Reverse engineer or attempt to extract source code
- Generate content that is illegal, harmful, or inappropriate
7. Intellectual Property Rights
The Service and its original content, features, and functionality are owned by StartupGenie and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
AI-Generated Content: Content generated through our AI services is provided for your use, but we retain the right to use such content for service improvement and training purposes.
User Content: You retain ownership of content you submit, but grant us a license to use, modify, and display such content in connection with providing the Service.
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Disclaimers and Limitations
Service Availability: We strive to provide reliable service but cannot guarantee uninterrupted access. The Service is provided "as is" without warranties of any kind.
AI Accuracy: While we use advanced AI technology, we cannot guarantee the accuracy, completeness, or usefulness of generated content. Users should exercise their own judgment and conduct additional research.
Business Advice: Our Service provides information and analysis for educational purposes only. It does not constitute professional business, legal, or financial advice.
10. Limitation of Liability
In no event shall StartupGenie be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Our total liability to you for any claims arising from the use of the Service shall not exceed the amount you paid for the Service in the twelve months preceding the claim.
11. Indemnification
You agree to defend, indemnify, and hold harmless StartupGenie and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.
12. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms.
Upon termination, your right to use the Service will cease immediately. We may delete your account and data, though we will retain certain information as required by law or for legitimate business purposes.
13. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website and updating the "Last updated" date.
Your continued use of the Service after such changes constitutes acceptance of the updated Terms.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: support@startupgenie.app