Contact Us
Have questions, feedback, or need support? We'd love to hear from you. Our team is here to help you succeed with StartupGenie.
Send us a Message
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Get in Touch
support@startupgenie.app
We typically respond within 24 hours
Response Time
24-48 hours
For urgent issues, please mention in subject
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Weekend support available for urgent issues
Frequently Asked Questions
How do I upgrade my subscription?
Click the "Upgrade" button in your dashboard to view our Pro ($5/m), Premium ($15/m), and Ultimate ($29/m) plans. Each tier includes more prompts and advanced features. Payment is processed securely through Stripe.
What if I run out of prompts?
You can purchase additional prompts without upgrading your plan. Click "Buy Prompts" in your dashboard to buy 5 or 20 prompts as a one-time purchase. These prompts never expire.
How do I cancel my subscription?
Go to your Profile page and click on the billing section. You can cancel your subscription at any time, and you'll continue to have access until the end of your current billing period.
Is my data secure?
Yes! We use industry-standard encryption and security practices. Your data is stored securely in Supabase, and all payments are processed through Stripe's secure payment system.
How many ideas can I generate?
Free tier: 5 ideas/month, Pro: 5 ideas/month, Premium: 10 ideas/month, Ultimate: 10 ideas/month. You can also purchase additional prompts as needed.
Can I export my ideas?
Yes! All your generated ideas are saved in your History tab. You can view, edit, and share your ideas with the community. Your ideas are yours to keep forever.
Need More Help?
Can't find what you're looking for? Our support team is here to help with any questions or issues.
Email us at support@startupgenie.app or use the contact form above.